Commercial Hire Assistant (Casual)
NMGW Enterprises Ltd Trading Activity Background
In 2003 Amgueddfa Cymru – National Museum Wales established a trading arm called National Museum and Galleries of Wales Enterprises Limited. The Board of this company comprises of members of Amgueddfa Cymru’s Board of Trustees, members of Amgueddfa Cymru Directorate and non-executive Directors with particular commercial experience.
The current Scope of the trading activity includes the management of:
The Museum Gift Shops at:
a. National Museum Cardiff
b. St Fagans National Museum of History
c. The National Roman Legion Museum
d. The National Slate Museum
e. Big Pit National Coal Museum
f. The National Wool Museum
g. The National Waterfront Museum
· E-commerce and mail order operate centrally from National Museum Cardiff
· Car parking fees at National Museum Cardiff, St Fagans National Museum of History and Big Pit National Coal Museum.
· Image Licensing, operated centrally from National Museum Cardiff
· Provision of private events and functions, primarily at National Museum Cardiff, St Fagans National Museum of History and National Waterfront Museum.
· Franchised public catering facilities at National Museum Cardiff, St Fagans National Museum of History and National Waterfront Museum.
· Management of retail spaces which are rented out to third parties at National Waterfront Museum
· Commercial filming projects across the whole portfolio of Museums including the Collections Centre.
· New commercial projects including, pop up shops, CoedLan and virtual reality experience amongst others.
· Catering facilities managed internally at National Slate Museum, Big Pit National Coal Museum and National Wool Museum
What you’ll do…
· Assist the Commercial Hire Team to deliver a premium client experience
· Offer excellent standards of service via venue hire delivery across either National Museum Cardiff, National Waterfront Museum Swansea, or St National Museum of History
· Provide a high level of customer service for our guests by providing information and wayfinding.
· Assist with build and de-rig duties such as table setup, venue dressing and moving furniture.
· Ensure the health and safety of our visitors, staff and contractors
· Ensure the security of our collections by overseeing galleries and re-erected buildings.
· Escorting client organizers, contractors and liaison with catering teams
· Assist the team to the ensure the venue is kept clean and safe
· Assist visitor flow and traffic management systems as necessary for guests, contractors, and event contributors.
· Collate visitor feedback and encourage donations as instructed
What you’ll achieve…
· You’ll contribute to successful and engaging public and private venue hire bookings of the highest standard
· You’ll help the team deliver events to generate income that supports the work of Amgueddfa Cymru
· You’ll assist to deliver creative and innovative hire events at our museums.
· You’ll ensure guests, contractors and contributors have a fun and enjoyable experience.
· You’ll welcome, assist and support our guests, contractors and contributors to ensure their safety and welfare.
· You’ll provide a security presence to safeguard our guests, collections and museum property.
How you’ll achieve this…
· By being a welcoming presence for all guests and being ready to answer enquiries.
· By being calm, polite and professional – even in difficult situations and under pressure.
· By gaining and sharing a knowledge of our collections, bringing them to life for visitors to enhance their event experience.
- By working as part of a team to provide a highly efficient and effective security presence.
· By ensuring compliance with health and safety policies for visitors, contractors and staff
· By working flexibly including late nights, weekends and bank holidays.
· By undertaking required training
· By treating everyone with dignity and respect regardless of race, religion, sex, sexuality, gender, age, ability or language
How you’ll support Amgueddfa Cymru’s corporate Objectives…
1. To participate actively in supporting the principles and practice of equality of opportunity as laid down in Amgueddfa Cymru’s Equality & Diversity Policy.
2. To support the department’s compliance with Amgueddfa Cymru’s policies on Sustainability and the Welsh language.
3. To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate.
4. As a term of your employment you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organization.
We’re looking for people who…
· Are passionate and excited about delivering venue hire events to support the work of Amgueddfa Cymru
· Have excellent interpersonal skills with the ability to deal professionally, effectively and confidently with a wide range of audiences.
· Can work independently and as part of a team.
· Are able to work on their own initiative.
· Are organised, reliable and able to meet deadlines.
· Are able to work flexibly, including weekends, late nights and bank holidays.
· Have an interest in and willingness to learn more about the collections at our museums.
The knowledge and qualifications you’ll need…
· The ability to speak fluently in Welsh e.g. the ability to answer visitor enquiries and provide information in Welsh is highly desirable.
· The ability to speak other community languages is also desirable.
· A full driving license is desirable.
· Computer literacy, including ability to use and learn windows, databases and ticketing platforms as required
The experience you’ll need…
· Experience of working or volunteering with people from different backgrounds and communities.
· Experience in customer-facing roles such as venue hire, events, front of house, hospitality etc
· Understanding or experience of Health & Safety e.g. First Aid, Manual Handling is desirable.
· Previous experience of working in a museum or similar environment would be advantageous but not essential.
What we care about….
We encourage all of our staff to demonstrate our organisational values in their day to day role. The successful candidate will need to demonstrate how they live these values in their current work and life.
Creativity
We inspire creativity through our museums, collections and the skills of our staff and volunteers.
Responsibility
We are responsible towards each other, our visitors, the environment and the Welsh language, caring for each other’s well-being as well as the national collections.
Integrity
We act with integrity at all times, maintaining professional standards by being honest and trustworthy.
Equity
Our museums are inclusive, and we respect the diversity of both our staff and visitors.
Collaboration
We work collaboratively, with each other, with communities and with local, national and international partners.
Terms & Conditions…
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Starting salary |
Grade B Pool Arrangement – £12.84 per hour |
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Contract length
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Casual – non guaranteed hours contract. |
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Contract hours
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Zero hours
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Probation |
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All new appointments are subject to the receipt of satisfactory references, medical report and criminal conviction vetting clearance plus proof of eligibility to work in the UK. |
How to Apply:
Please email the HR Team HR@museumwales.ac.uk an expression of interest letter, telling us why you are interested in the position and about the knowledge, skills and experience that you have.
Letters can be submitted in Welsh. Applications that are submitted in Welsh will be treated no less favourably than those submitted in English.
Amgueddfa Cymru — Museum Wales is an equal opportunities employer. Applications are welcome from all sections of the community.
